Creative Store (Pan Asia) is a Software Store which sells software products in digital download form. Upon purchase, the Activation Key and download details will be sent to you via email within one hour. There will not be any physical delivery of goods.
All products are compatible with Windows 2000/XP/Vista. For detailed product overview and operating system requirements, please refer to the product pages of individual products.
Creative Store (Pan Asia) serves customers worldwide.
Our other Creative Stores are Online Stores which sell physical electronic products like MP3 players, speaker systems and headphones. Please see the list below to find out which regional Creative Store serves your country:
| Creative Stores |
Language |
Shipping Destination |
| Creative Store (Singapore) |
English |
Singapore (Main Island) |
| Creative Store (Hong Kong) |
English |
Hong Hong |
| Creative Store (Australia) |
English |
Australia and New Zealand |
| Creative Store (Japan) |
Japanese |
Japan |
| Creative Store (America) |
English |
United States and Puerto Rico |
| Creative Store (United Kingdom) |
English |
United Kingdom
Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies |
| Creative Store (Pan European) |
English |
Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Slovenia, Sweden, Switzerland
Excludes all overseas territories like Greenland, Faroe Islands, Mount Athos, Sint Eustatius, and Madeira |
| Creative Store (Germany) |
German |
Germany
Excludes all overseas territories like B黶ingen am Hochrhein and Heligoland |
| Creative Store (France) |
French |
France
Excludes DOM, TOM, CTOM and New Caledonia |
| Creative Store (Italy) |
Italian |
Italy
Excludes all overseas territories like Livigno and Campione d'Italia |
| Creative Store (Spain) |
Spanish |
Spain
Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberan韆 |
| Creative Store (Poland) |
Polish |
Poland
|
Should you be unsure if the Creative Store ships to your location, please contact us for assistance before placing an order.
All prices displayed at the Creative Store are final and will not be subjected to further taxes. As our products are sold as software downloads, there will not be any delivery of physical goods.
All orders will be charged in United States Dollars (US$).
The Creative Store accepts Visa and MasterCard debit/credit cards. We are also continually evaluating new payment options, so you can enjoy a greater range of payment choices in future.
Yes! We use the latest SSL encryption technology, digital certificates, secure e-commerce servers and authentication tools to ensure your personal information is protected online, at all times.
3D Secure™ is the technical standard developed by Visa and MasterCard to combat online credit card fraud. It helps to prevent the unauthorised use of one's credit card with the use of a password that is only known to the credit card holder.
Visa has called their version Verify by Visa®, while MasterCard's is known as SecureCode®. Cardholders who have registered for Verify by Visa® or MasterCard's SecureCode® use their passwords to validate their identities whenever they make a purchase on a participating site. At the payment stage, cardholders will be prompted to key in their passwords if they have registered. Otherwise, they will be prompted to register before they check out. The Creative Store does not save any of your credit card or bank details throughout the entire payment process.
For more information on 3D Secure™, please refer below:
From engaging with us on social media sites such as Facebook to getting real-time RSS updates, there are more ways than one to stay in touch with us easily.
- Subscribe to Creative Newsletters - The most comprehensive coverage on the latest product launches and offers, sent to your mailbox weekly
- Follow us on Twitter - Keep up with bite-sized Creative news. Hear what others in Twitterverse are saying about our products, or chat with us for product recommendations, enquiries and more
- Like us on Facebook - Join Creative's contests, start discussions on product functionalities or form a community
- Watch our videos on YouTube - Watch exclusive unboxing videos and hands-on guides on how Creative products work, up close and personal
Our entire range of software products is displayed on our Homepage. If you are unable to find the specific product you want, you can:
Shopping at Creative Store is extremely easy. Simply follow these steps:
- All products are listed on our Homepage. On this page, you can choose between two actions:
- Buy - An overlay will appear, prompting you to make your purchase selection. Click "Buy" again to add the item to your Cart.
- Learn More - You will be brought to the product page for more information on the product.
- When you have finished selecting the desired items, click "(1) Item" at the top header to review your Cart contents. Select your preferred shipping method on the right hand side. Your Grand Total will reflect the final payable amount. Click "Checkout".
- Enter your Shipping and Billing information and click "Submit & Continue" to proceed to the Payment page. If you have an account with the Creative Store, sign in at the right hand side to skip this step. If you do not have an account, you may choose to create one, or proceed to checkout as a Guest.
- Review your Shipping and Billing information and select a payment method. Click "Continue Checkout" to have a final review of your purchase. After you have verified the order details, click "Make Payment".
- Payment is by credit card only. You will be redirected to a secure third-party website for payment processing.
- Enter your credit card details. You will be redirected back to Creative's Order Summary page upon successful submission, where you can opt to print a copy of the transaction details.
- You will receive an order confirmation by email. You will also receive the Activation Key and download details separately via email within an hour of your purchase. If you have further questions, you may contact us for assistance.
The Creative Store now allows 'Guest' checkout. This provides you with the option to complete purchases, without having to register for an account.
However, we encourage you to register with the Creative Store to enjoy the following benefits:
- Personalised shopping experience
- Comprehensive Account Management features - Enjoy the freedom of storing multiple Shipping Addresses, Transfer Promo Codes, View Order Statuses, Order History and more
- Save yourself the hassle of entering your Billing and Shipping details each time you make a purchase
The Activation Key and download details will be emailed to you separately within an hour of purchase. Please add no-reply@customercare.creative.com to your safe sender's list to ensure deliverability.
If you do not receive the email, please contact us for assistance.
Promo Codes are promotional discount codes that entitle you to a variety of discounts when shopping with us. We issue Promo Codes exclusively to Creative Store customers and Creative Newsletter subscribers during promotion periods. Do check your inbox regularly for updates.
Add your desired product and proceed to the Cart page. The Promo Code section shown in the screenshot below is located on the right side of the page.
 |
A - Enter your Promo Code. |
B - Click "Apply". Please note:
- Most of our Promo Codes are tied to specific email addresses. You may be required in to sign in or register for an account to activate your Promo Code discount. Just click “Sign In” or “Register” at the top of the page.
If you received the Promo Code from Creative Newsletters, please ensure that you are registered using the same email address as the one you used to subscribe to Creative Newsletters.
- The Promo Code discount will only be reflected in your Cart when you click “Apply” (labelled “B” in the screenshot).
- Promo Codes provide discounts off selected items in your Cart. They cannot be applied to reduce shipping charges.
|
| C - If you wish to know which products are eligible for discount, click "Details" (labelled "C"). |
Upon the application of Promo Code, the discount will be reflected on all pages following the Cart page.
Example 1: Cart Page
Example 2: Checkout Page
If you encounter an error message, it may be due to one of the following reasons:
- You are not signed in.
You may be required to sign in or register for an account to activate your Promo Code discount. You may do so by clicking “Sign In” or “Register” at the top of the page.
If you received the Promo Code through Creative Newsletters, please ensure you are registered using the same email address as the one you used to subscribe to Creative Newsletters.
- The Promo Code is not issued to you.
The Promo Code may be tied to a specific email address. In that case, if you have received the Promo Code from Creative Newsletters, please ensure that you are registered with the Creative Store using the same email address as the one you used to subscribe to Creative Newsletters.
- None of the products in your Cart are eligible for the Promo Code.
Promo Codes may only be applicable to selected products. Products which are refurbished or already on sale are usually excluded. To view a comprehensive list of eligible products, click on “Details” in the Promo Code section.
- The single-use Promo Code has been used previously and is no longer valid.
Some Promo Codes may only be used once. Please also ensure that you have not purchased more than the maximum quantity allowed.
- An invalid Promo Code has been entered.
Ensure that you have entered the Promo Code correctly. Pay special attention to similar characters like “O” and “0”, “l” and “I”. Promo Codes should be in uppercase.
- The Promo Code has expired and is no longer valid.
Promo Codes are tied to specific validity periods which are indicated clearly on our promotional materials. Be sure to purchase early to avoid missing your exclusive discount!
If you have checked that your Promo Code is valid, but is not accepted by our system, please contact the Creative Store for further assistance.
At the Creative Store, we offer various channels to let you make enquiries about your order, provide feedback or even seek technical assistance. Here is a list of helpful resources and contact information:
We strive to make every experience you have at the Creative Store a positive one. To achieve that, we have guidelines in place to handle any enquiry, issue or complaint you may have.
- We will listen to your feedback, and treat them seriously and in confidence.
- We aim to put things right for you, learn from our mistakes and make sure we do not repeat them.
- We will investigate your comments promptly and thoroughly.
- We will treat you with tact, courtesy and fairness.
- We will respond to your complaint within five business days of receipt.
If you have any issues regarding your order, please contact the Creative Store.
